Communication: Old Telephones and Telegrams UK

Phone booths, kiosks and boxes: public phones, 1920s/1930s UK

Public phone boxes in the 1920s and 30s UK were also known as phone booths and kiosks. They were similar in some ways to those of the 1940s and 50s, but there were distinct differences. This page explores both and describes the user experience, including costs. There are helpful illustrations.

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By the webmaster, based on discussions with people who lived with these phone boxes with additional research in museums

Early public telephones

These early phone boxes for public use were known at the time in the UK as telephone kiosks, telephone boxes and public phones.

This was an age when personal phones didn't exist. Most people didn't even have a phone at home, let alone a personal one to carry around. Phones were so rare and valuable that they were made available for the general public in specially constructed weatherproof booths positioned in public areas. A typical one is shown in the following photo. It is clearly different from the later and well-known red phone boxes.

Public phone box on the streets in the 1920s and 30s.

I was born in 1939 and was well familiar with telephone boxes while I grew up in London in the war years of the 1940s. Yet the public phones that I saw were only of the type described on the public phones 1940s and 1950s page. This is rather surprising as I would have expected some of the old technology still to have been around. Of course during the war years, I didn't travel much.

In fact, until recent years, I had no idea of the existence of versions of telephone boxes before the 1940s50s type. Then I saw a 1920s type in a museum. I assumed that it must have been quite rare, but, looking through my collection of older street scenes, I came across one of the same sort on a pavement of an ordinary town - see below.

1920s or 1930s street scene showing the first GPO public telephone box on the left-hand pavement.

The experience of using a 1920s30s public telephone box

From the following photos of inside Amberly Museum phone box, it is clear that the user experience was in some ways similar to that described on the page about using the 1940 and 1950s public phones: There is the familiar button A and button B and slots for coins.

There were though, also significant differences. The phone itself seems to bear more resemblance to a candlestick phone. I wonder whether the mouthpiece was moveable because it looks not, in which case it would have been difficult to use for anyone shorter than a standard height. The earpiece is separate like on a candlestick phone, and, according to the larger original photo in my collection, the telephone dial does not show any letters with the numbers. This implies that all but local calls would have had to go through the operator. Probably the operator was contacted by just lifting the earpiece from its cradle, and, if necessary, jiggling the cradle up and down.

Costs of public phone calls in the 1920s

Costs in real terms

In real terms, phone calls were very expensive. The coin slots show that calls costing shillings and sixpences were expected as well as those costing pennies although it isn't clear how much time these bought for what distances. In the 1920s quite a lot could be bought for these amounts of money, and calls outside a local area, known as trunk calls, could be very expensive indeed.

If you can add anything to this page, I would be pleased if you would contact me.

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sources: early 20th century material      sources: ww2 home front and other material     contact
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